Oferta pracy 2

Responsibilities

Responding to requests and providing technical support to users in the use of computers, operating systems, software and IT devices
Troubleshoot and provide advice on the use of hardware and software
Registering and monitoring reports in the helpdesk system
Collaborate with other departments to resolve technical issues
Testing and configuring new software and preparing technical documentation
Managing user accounts in systems and databases
Installing and configuring hardware and software on user computers
Maintaining and updating documentation regarding hardware, software and procedures
Monitoring and administration of computer systems and networks
Training users in the use of computers and software
Support in the event of failures and problems related to the network and IT infrastructure
Maintaining a high level of customer satisfaction and ensuring timely resolution of requests

Very good communication skills and a friendly approach in contacts with users.
Knowledge of basic issues related to the operation and maintenance of computers, operating systems and software.
Ability to independently solve technical problems and assist users with various technology-related issues.
Ability to work under pressure and manage time effectively to resolve user requests in a timely manner.
Accuracy and precision in documenting reports and actions taken to resolve problems.
Understanding of IT security principles and the ability to apply them in practice.
Ability to work in a team and collaborate with other technical team members.
Education or experience in technical or user support will be an advantage.
Motivation for continuous self-development and learning new information technologies.
Good organizational skills and the ability to manage your own time to ensure that requests are handled effectively.